Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in the original undamaged packaging.
We also do not accept feeders that have been used due to the risk of spreading disease. Such feeders would have to be destroyed as they cannot be sold.
To complete your return, we require a receipt or proof of purchase.
All items eligible for return must be returned with the shipping prepaid by the customer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Chargebacks on credit cards will result in the debt being sent to collections and wind up on credit reports
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at al@thecarpentershop.net.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged in shipping. If you need to exchange it for the same item, send us an email at al@thecarpentershop.net with pictures of the damage and ship your item to: The Carpenter Shop, 358 North Rockwell Ave, Oklahoma City, OK 73127. This policy exempts shipping damage that is easily repairable using normal hand tools or that can be repaired with us sending replacement parts. Feeders are lightweight but bulky items that will be tossed around during shipping. The wood cage will protect shipments most of the time but we cannot guarantee that there will not be minor cosmetic shipping damage or the occasional missing screw or dent or door that needs adjustment after being handled roughly. Buy from Amazon if you are a Karen or Chad OCD sufferer.
Shipping returns
To return your product, you should ship your product to: The Carpenter Shop, 358 North Rockwell Ave, Oklahoma City, OK 73127.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should be using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Why do we have a strict return policy?
Returns ARE accepted for shipping damage that is not easily repaired by the customer and we are talking about a five minute fix using a screw driver and wrench, popping out a dent with a hammer and block of wood, or simply tweaking the door. Let us know by email the same day your feeder arrives, take a few pictures of any damage, save the old packaging for inspection by the shipping company and email the pictures to us so we can start the claim process with our shipper. In about two business days we can email you a return shipping label, and as soon as that label shows up in the system as being picked up we can re ship a replacement product. Returned feeders that have been assembled are destroyed, not resold, due to the risk of disease being spread so it is an expensive process to allow returns, but if it is OUR fault or the SHIPPERS fault we will take care of the problem. Once a customer starts the assembly process the risk of spreading disease has started as the customer might have disease organisms on their hands from handling their flock.
Returns ARE NOT accepted if you change your mind about the purchase, for lost hardware, for minor dents that can be popped out with hand tools, cosmetic damages, or someone expecting a Steinway Piano at Wal Mart prices. If you have OCD spend the $225.00 for the Grandpa feeder or better yet sell your chickens and use the money for visiting a shrink. Also if your chicken died before the feeder arrived, too bad, buy a new chicken. Or if the shipping damage can be repaired using a screw driver and wrench we will send you replacement parts. In over ten years we have had two welded doors axle fail and a couple of stripped screws, both five minute fixes using a Philips screwdriver and a wrench.
As the years go by we offer replacement parts such as springs or hardware, as long as it isn’t something like a side panel or back panel that has rusted out after years of use. The postage for delivering the parts is usually more than the cost of the parts. One big tip is don’t set galvanized metal on alkaline soil and the average chicken coop has a lot of ammonia present that can accelerate rusting of even galvanized steel if you don’t keep the poop away from the bottom of the feeder. Install it as we recommend and the feeder will last for many years.
We do not allow returns of used feeders for any reason due to the risk of spreading diseases. If you have not followed our instructions and your birds aren’t using the feeder that is not a cause to return the feeder. Follow the instructions, all chickens are nervous by nature, few are any dumber than the rest, so we have not yet seen a flock that “won’t” use the feeder but we have seen a few customers that “won’t” follow the instructions and then claim their flocks are too stupid to use the feeder. Guess what? It isn’t the chickens that are stupid.
We wish to keep the cost of our feeders as low as possible and our feeder is a lower cost alternative to the very expensive Grandpa feeder so we do not wish to cater to customers that think they can order a feeder, try it out, and return the product. That drives the cost of doing business up dramatically. Nor do we wish to deal with the crazy OCD people that think a chicken feeder has to be built to Steinway piano standards, be produced in the U.S., and be sold at rock bottom prices. But if you want a less expensive solution to preventing wild birds and rats from stealing your feed, are intelligent enough to assemble the feeder or have someone that can do that or are willing to ask the five year old neighbor kid to assemble the feeder, then you are our kind of customer and you can order with confidence.
Need help?
Contact us at al@thecarpentershop.net for questions related to refunds and returns.
